Customer support is an important part of ZUMBACH’s offering. Ever increasing demands on documented quality, product uniformity and material savings are bringing on-line instrumentation, data acquisition and process control systems into the focus of management. Many production lines are equipped with sophisticated solutions from Zumbach and will no longer be operated without these systems . Today, we emphasize customer support in our partnership with our customers.
Our North American Headquarter is located in Mount Kisco New York. From this 16,500 square foot location, we coordinate our Customer Support Teams and operate our call center. Most of our customer support engineers have been with the company for 15 and more years. When not traveling, they support our customers on the phone. Our customer support team has access to our engineering team, located here in Mount Kisco, as well, to answer any questions our customers might have.
In addition to the customer support team, we have an house service team dedicated to servicing of systems that are being sent in for repairs and spare parts customers might order. We pride our selfs in our ability to repair all of our systems in New York, keeping the repair turn around time to a minimum or delivering spare parts right from our ware house.
In addition to Mount Kisco New York location, we have have customer support engineers located in Indianapolis – Indiana, Las Vegas -Nevada and San Luis Potosi – Mexico.